During the COVID-19 crisis, when possible, please use either Email or Phone to conduct business.
Even though the Lobby and the Drive-Thru are both open regular hours of operation now,
we recommend using digital methods for transactions and communications when possible:
Online Banking, TouchBanking Mobile App and Mobile Deposit for checks, Email, Phone, etc.
If you do not have any of these services, please discuss them with a credit union staff member.
KEMBA Louisville CU CLICK here for
4017 Poplar Level Rd. list of hours of
Louisville KY 40213 operations/holidays.
502.459.1411 Teller Line
800.536.2210 (The 24hour Touchtone Phone Teller)
email@example.com 800.309.8559 - Credit Union ID# 420
KEMBA Louisville CU is a member of a network of credit unions where our members may make teller transactions.
To find locations, Click HERE OR click on the Home menu item in the upper-left and look for the CU Service Center Locations link in the Quick Links box. The Co-op network.
Be sure to contact the CU Service Center location to verify operations before visiting them.
Remember that the COVID-19 is affecting the whole world. Thank you for your patience.
Have you moved recently?
Did you give us and your employer your new address/phone?
Did you update your info with Online Banking and/or E-statement?
Even when you update your contact information on the digital systems, please
contact the office to make sure our teller system is up-to-date.
We may ask for official documents confirming any changes.
Do you need to report your ATM debit/Mastermoney card as lost or stolen?
Immediately, call TOLL-FREE (800) 528-2273
anytime, day or night, 24 hours a day -7 days a week.
Be sure to tell them that you are a member of KEMBA Louisville Credit Union
and not simply, KEMBA - which is a credit union in Cincinnati, Ohio.
They may tell you that they cannot help you if you tell them 'KEMBA' and not 'KEMBA Louisville Credit Union'.
Afterwards, you may want to call David or Joy, in the Share Draft dept., and let them know that you have called the toll-free number.