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FAQ

What’s a Credit Union?
A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit.
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Where are your locations?
OUR only office is 4017 Poplar Level Rd., Louisville, KY 40213. Our main phone number is 502.459-1411

ATM locations - for no surcharge locations with the Alliance One network go to http://www.allianceone.coop/a1atm/find
There is no surcharge, also, with 5th/3rd Bank ATMs located throughout the region.

Credit Union Service Centers/Outlets - We are a member of the network of these services centers/outlets located throughout the U.S. Their services include: Deposits, Withdrawals, Transfers, Cash checks, Money orders and travelers checks and loan Payments.
The Louisville locations are: 4917-B Dixie Highway, located behind Steak and Shake in the Big Kmart store parking lot. Phone: 502.448-1686
2925 Goose Creek Road at the corner of Goose Creek and Westport roads. Phone: 502.429-0068
See the Quick-Link box in the left margin for links find other nationwide locations. http://www.co-opsharedbranch.org/

KEMBA Access Line (Audio Teller)
Local phone: 502.459-3327
Toll-Free: 800.45-KEMBA or 800.455-3622
Call KAL anytime to get information on your account from the convenience of any touch-tone telephone. You must be registered and have a PIN to use this. Ask your credit union teller to set you up so that you can: Hear your account balance, your last checks that cleared, make a transfer, make a loan payment and more.

Virtual Branch Online Banking
You must have a checking account with us to use this feature; and you must be registered. (Registration form is located elsewhere in this website.) You can access all of your credit union accounts on one computer screen.
Recently we've added Mobile Money app to the Virtual Branch Online Banking site. The link is located below the Self-Service tab.
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Who owns a credit union?
Most financial institutions are owned by stockholders, who own a part of the institution and intend on making money from their investment. A credit union doesn't operate in that manner. Rather, each credit union member owns one "share" of the organization. The user of credit union services is also an owner, and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.
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How did credit unions start?
The first credit union cooperatives started in Germany over a century ago. Today, credit unions are found everywhere in the world. The credit union movement started in this country in Manchester, New Hampshire. There, the St. Mary's Cooperative Credit Association, a church-affiliated credit union, opened its doors in 1909. Today, one in every three Americans is a credit union member.
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What is the purpose of a credit union?
The primary purpose in furthering their goal of service is to encourage members to save money. Another purpose is to offer loans to members. In fact, credit unions have traditionally made loans to people of ordinary means. Credit unions can charge lower rates for loans (as well as pay higher dividends on savings) because they are nonprofit cooperatives. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.

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Are savings deposits insured?
Yes. All savings accounts are insured up to $250,000 by the NCUA, the National Credit Union Administration, an agency of the federal government.
Many members are interested on how the recent financial events may affect their funds in their accounts. One source of information is located at the NCUA site link (You will need to highlight/copy/paste the address into your browser.):
http://www.mycreditunion.gov/protect/Pages/SI.aspx
(Please be aware that you are leaving our website and, therefore, we are not responsible for the content or operation of their site.)
OR, from the notice sent to the credit union from NCUA:
"The NCUA Insurance Call Center, operating from 8 a.m. to 6:30 p.m. (EDT) Monday through Friday, has insurance experts available to answer questions about the coverage provided by NCUA share insurance. The toll-free Insurance Call Center number is 1-800-755-1030, extension 1. "
You might be interested in the NCUA Share Insurance Estimator link: http://webapps.ncua.gov/ins/

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Who can join a credit union?
A credit union exists to serve a specific group of people, such as a group of employees or the members of a professional or religious group. This is called a "field of membership." The field of membership may include where they live, where they work, or their membership in a social or economic group.

In the case of KEMBA Louisville Credit Union, the membership group includes: employees of The Kroger Company Louisville KMA (based in Louisville, KY)including Central Fill, employees of KDC/Zenith and KDC/Transervice (warehouse and transportation) and family members of current members.
Eligibility is verified at time of application for membership.
All new accounts will be checked for Identity Verification as required by the USA Patriot Act.
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How to I report my ATM debit/Mastermoney or KEMBA LouCU creditcard lost/stolen?
To report your ATM debit/Mastermoney card as lost or stolen,
call TOLL-FREE (800) 528-2273 - Immediately.

To report your KEMBA Louisville Credit Union VISA credit card stolen/lost, call Elan Financial's 24 hour cardmember service number toll-free (800) 558-3424. Outside of the U.S.: 701-461-1556 Collect.
The TDD# is 888-352-6455.
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