Contact Us

KEMBA Louisville CU
4017 Poplar Level Rd.
Louisville, KY 40213
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 9:00 AM - 4:00 PM
Thursday 10:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

Find other world wide locations (teller transactions only) by visiting this link

Contact Information
General Questions
Phone 502.459.1411
Toll Free 800.536.2210
24 Hour Teller 888.427.9396
Fax 502.459.4528
Holiday Closings
Martin Luther King Jr. Day Closed
Presidents' Day Closed
Memorial Day Closed
Juneteenth Closed
Independence Day Closed (Floating)
Labor Day Closed
Columbus Day Closed
Veterans Day Closed
Thanksgiving Day Closed
Christmas Eve Closed
Christmas Closed
New Year's Eve Closed
New Year's Day Closed
General Information

KEMBA Louisville CU is a member of a network of credit unions where our members may make teller transactions.


To find locations, CLICK HERE to search the Co-op Network. Be sure to contact the CU Service Center location to verify operations before visiting them. Remember that the COVID-19 is affecting the whole world. Thank you for your patience.


ATM Users

Fifth Third Bank ATMs only at branches! Not gas stations/convenience stores! Also, Fifth Third Bank Bank ATMs do not accept deposits from KEMBA LouCU members or any credit union. Now would be a good time to enroll with Mobile Deposits. It requires KEMBA LouCU checking account and the Mobile App.


Have you moved recently?

Did you give us and your employer your new address/phone? Did you update your info with Online Banking? Even when you update your contact information on the digital systems, please contact the office to make sure our teller system is up-to-date. We may ask for official documents confirming any changes.


Do you need to report your ATM debit/Mastermoney card as lost or stolen?
Immediately, call TOLL-FREE (800) 528-2273 anytime, day or night, 24 hours a day -7 days a week. Be sure to tell them that you are a member of KEMBA Louisville Credit Union and not simply, KEMBA – which is a credit union in Cincinnati, Ohio. They may tell you that they cannot help you if you tell them ‘KEMBA’ and not ‘KEMBA Louisville Credit Union’. Afterwards, you may want to call Tina or Joy, in the Share Draft dept., and let them know that you have called the toll-free number.

NMLS #414341